Zero Tolerance Policy

Since lessons could restart we’ve noticed a marked decline in behaviour and sadly we’ve come to the point where we must make a few things regarding the treatment of our instructors and staff very plain. Driver Skills North East Zero tolerance policy on disrespectful, threatening, violent or aggressive behaviour towards Driver Skills North East instructors and staff. Our instructors and staff come to work to help others, and it is important for all members of the public to treat them with respect. We aim to treat our pupils and anyone who contacts us, courteously at all times and expect our pupils and those who contact us to treat our instructors and staff in a similarly respectful way.

We take seriously any threatening, disrespectful, aggressive or violent behaviour against any of our instructors or staff. Driver Skills North East operates a zero tolerance policy with regard to threats, disrespect, violence and aggression and we have the right to remove any pupil from the school with immediate effect in order to safeguard staff, instructors and other persons. We will notify the pupil in writing of their removal from the school and record in the pupils file the fact of the removal and the circumstances leading to it. There will be no appeal process.

For anyone who contacts Driver Skills North East via phone, email or social media channels who is aggressive, disrespectful, abusive or threatening. No lessons will be provided and your number will be blocked.

Our instructors vehicles are fitted with front and rear CCTV. Any road user who is aggressive, violent, abusive or threatening will be reported to Durham Constabulary along with the camera footage. This is part of our policy and is highlighted on the rear bumper of our cars.

Driver Skills North East  feels sure you will understand that proper behaviour is absolutely necessary for our instructors and staff to be able to carry out their duties in a safe environment and that non observance will not be accepted.